Raya22 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and raya22 ("Platform", "Company", "we"). These Terms govern your use of the raya22.bio website, the raya22 mobile app, and all services provided by us.

By accessing or using any part of the Raya22 platform — whether for browsing, registration, gaming, or financial transactions — you automatically agree to comply with and be bound by all terms stated herein. This acceptance takes effect from the first time you access our platform.

These Terms may be updated from time to time. It is your responsibility to review this page periodically to stay informed of the latest applicable Terms. Continued use of the raya22 platform following any amendments constitutes acceptance of the revised Terms.

2 Member Eligibility

Raya22 services are offered exclusively to individuals who meet the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• An individual with full legal capacity to enter into a binding agreement.
• Not be located in any region or jurisdiction that prohibits or restricts online gambling activities.
• Not currently be enrolled in a self-exclusion program at any gambling platform.
• Not register on behalf of or as a proxy for any third party.

It is your sole responsibility to ensure that your use of the Raya22 platform is lawful under the applicable laws in your jurisdiction. Raya22 assumes no liability for any violation of local laws by users.

3 Account Registration

Each user is only permitted to hold one (1) account only at raya22. Multiple account ownership by the same individual is strictly prohibited and may result in all associated accounts being suspended or terminated, with all balances forfeited.

During registration, you are required to provide information that is truthful, accurate, current, and complete. The information required includes:

• Full name as stated on your identity card or passport
• Valid date of birth
• An active and accessible email address
• An active mobile phone number
• A unique username and password

You are solely responsible for maintaining the confidentiality of your account login credentials. Any activity that occurs under your account is considered your own action, unless you have promptly reported an account compromise to our support team.

4 Deposit & Withdrawal

Raya22 supports a variety of secure and trusted payment methods to facilitate your deposit and withdrawal transactions. Available methods include FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, Visa and Mastercard credit/debit cards, and cryptocurrencies such as USDT, BTC, and ETH.

Deposit Terms:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are credited to your account automatically within seconds of payment confirmation.
• All deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted.
• Raya22 is not liable for any delays caused by third parties or banking system disruptions.

Withdrawal Terms:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawal requests will be processed within 1 to 3 working days after KYC verification is complete.
• Withdrawals may only be made to the same bank account or payment method used for the deposit, except in special circumstances with management team approval.
• Bonus wagering requirements (if any) must be fully met before a withdrawal is permitted.
• Raya22 reserves the right to request additional document verification for withdrawal requests that exceed certain limits.

5 Bonus & Promotions

Raya22 offers a variety of bonuses and promotions from time to time as a token of appreciation for our loyal members. All bonus offers are subject to specific terms stated on the relevant promotions page.

General Bonus Terms:

• Each bonus has wagering requirement (rollover) that must be met before any withdrawal from the bonus balance is permitted.
• The welcome bonus is only available to new members making their first deposit.
• A member may only claim one type of bonus per designated promotion period, unless otherwise stated.
• Raya22 reserves the right to void bonuses and any winnings derived from them if there is evidence of bonus abuse or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• A maximum withdrawal limit from bonuses may apply and will be stated in the relevant promotion's terms.

6 Game Rules

All games available on the raya22 platform are operated using an independently certified Random Number Generator (RNG), ensuring every game outcome is fair and cannot be manipulated by any party.

• Results of completed games are final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a system failure or technical disruption during a game, raya22 reserves the right to void the affected round and return the wager to the player's account.
• Bets placed using funds obtained through fraudulent means or illegal activities will be automatically voided.
• Players are prohibited from using any automation software, bots, or third-party tools designed to gain an unfair advantage in games.
• For Live Casino games, the dealer's decisions are final and players are required to conduct themselves respectfully in the chat room.

Raya22 reserves the right to review and void winnings obtained through means that violate game rules, following a thorough and fair investigation.

7 Prohibited Conduct

To ensure the Raya22 platform remains a safe, fair, and enjoyable environment for all members, the following actions are strictly prohibited:

• Registering or using multiple accounts for any purpose.
• Providing false, inaccurate, or misleading personal information.
• Using or attempting to use bot software, automation scripts, or any technical means to exploit the system.
• Launching or participating in any form of cyberattack against the Raya22 platform.
• Using the platform for money laundering or any other illicit financial activity.
• Sharing your account login credentials with others or allowing another person to use your account.
• Harassing, threatening, or humiliating other users or Raya22 staff.
• Manipulating games through collusion with other players or with dealers.

8 Account Closure

You may close your Raya22 account at any time by contacting our support team via Live Chat or email. Prior to closure, all outstanding wagering requirements must be fulfilled and no withdrawal requests may be pending.

Raya22 reserves the right to suspend, restrict, or terminate your account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Failed identity verification or incomplete documents submitted after the stipulated period.
• Suspicious activity potentially involving fraud or money laundering.
• Instructions from relevant authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

In the event of account termination due to a terms violation, Raya22 reserves the right to forfeit all balances in the account. For voluntary account closures or other valid reasons, any remaining balance will be returned to you upon completion of the verification process.

9 Privacy Policy

Raya22 is committed to protecting the privacy and security of your personal data. The collection, use, and storage of your data is governed entirely by Privacy Policy ours, which form part of these Terms.

In summary, raya22 collects your personal data for the following purposes:

• Member account management and verification.
• Secure processing of financial transactions.
• Compliance with legal and regulatory requirements, including KYC and AML (Anti-Money Laundering) processes.
• Service improvement and user experience enhancement.
• Communications related to account matters, promotions, and system notifications.

10 Liability Limit

The raya22 platform is provided on an "as-is" basis and raya22 makes no warranties or representations that the platform will operate without interruption, be free from errors, or meet the specific requirements of every user.

To the extent permitted by applicable law, raya22 is not liable for:

• Any indirect, incidental, or consequential loss or damage arising from the use of the platform.
• Losses arising from technical disruptions, server failures, or third-party cyberattacks.
• Game outcomes resulting from certified RNG system decisions.
• Delays or failures caused by factors beyond Raya22's control, including internet disruptions, natural disasters, or instructions from authorities.

Raya22's total liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the arising of the claim.

11 Responsible Gaming

Raya22 cares about the well-being of every member. We believe online entertainment should be a fun and controlled activity, not a source of stress or financial hardship.

As part of our commitment to responsible gaming, raya22 provides the following self-control tools, accessible through your account settings:

• Deposit Limit – Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit – Limit the total losses allowed within a specified period.
• Play Time Limit – Set a session time limit to prevent extended play.
• Temporary Break – Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Self-Exclusion – Permanently close your account if you feel it is necessary to do so.

If you or someone you know may be experiencing a gambling problem, we encourage you to contact our support team or seek professional help. More information is available on the Responsible Gaming ours.

12 Terms Amendment

Raya22 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this page.

We will endeavour to notify members of material changes via in-platform notices or email; however, it remains your responsibility to review this page periodically. The last updated date will always be displayed at the top of this document.

Your continued use of the raya22 platform following the publication of any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.